Consumer Support

Complaints & Claims Book

Submit your claim or complaint here. A confirmation will be sent
to the email address you provide.

Legal Business Name
Exploria S.A.C.

RUC
20602262186

Registered Address

Av. Interoceánica No. 604, Nueva Florida, Independencia,
Huaraz, Áncash, Peru

Claim:
dissatisfaction related to the service purchased or received.

Complaint:
dissatisfaction regarding customer service that is not directly related
to the service itself.

Request Type

ClaimComplaint

1
Consumer Information

First Name(s) *

Last Name(s) *

Identification Document Type *

Identification Document Number *

Phone Number *

Email Address *

Your confirmation and our response will be sent to this email address.

Address

The consumer is under 18 years of age

Complete the following fields only if the consumer is under
18 years of age:

Parent, Guardian, or Legal Representative

Representative's Identification Document

2
Service Information

Date of Service or Incident

Service Amount

Booking Reference

Tour, Expedition, or Service *

3
Details and Consumer Request

Details of Your Claim or Complaint *

Maximum 3,000 characters.

Requested Resolution *

Maximum 1,500 characters.

Optional Document or Supporting Evidence

Accepted formats: JPG, PNG, or PDF. Maximum file size: 5 MB.

4
Declaration & Privacy

I declare that the information provided is true and accurate, and I authorize its use for the purpose of registering, processing, and responding to this request.

I have read the Privacy Policy and I authorize the processing of my personal data for the purpose of handling this claim or complaint.

Exploria S.A.C. will provide a written response within the maximum
legal period of 15 business days.

Complaints & Claims Book

Request Type

1
Consumer Information

2
Service Information

3
Details and Consumer Request

4
Declaration & Privacy

Destination

Experiences

Exploria

Links

Complaints & Claims Book

Request Type

1 Consumer Information

2 Service Information

3 Details and Consumer Request

4 Declaration & Privacy

1
Consumer Information

2
Service Information

3
Details and Consumer Request

4
Declaration & Privacy