Official Complaints Book

In accordance with the Peruvian Consumer Protection and Defense Code (Law No. 29571) and Supreme Decree No. 011-2011-PCM, this virtual Complaints Book is made available to consumers.

1. Consumer Information

Full Name *

Identification Document (Passport / ID) *

Email Address *

Phone Number *

Home Address *

2. Service Information

Date of Service *

Name of the Tour or Service *

Place Where the Service Was Provided *

3. Type of Submission *

Claim (related directly to the service provided)Complaint (related to customer service or administrative attention)

4. Description of the Issue *

Please describe the facts clearly and in detail *

5. Consumer Request *

Please specify the solution you expect *

6. Additional Information (Optional)

Attach supporting evidence (photos, receipts, emails, etc.)

7. Declaration

I declare that the information provided is truthful and accurate. I understand that submitting this form does not prevent me from pursuing other legal remedies before INDECOPI or other competent authorities.