Privacy Policy

The data controller responsible for the processing of personal data is Exploria S.A.C., RUC 20602262186, with registered address at Av. Interoceánica No. 604, Nueva Florida, Independencia, Huaraz, Áncash, Peru.

For privacy-related inquiries, you may contact us at info@exploria.tours or call +51 970 419 858 .

We may collect the personal data necessary to respond to inquiries, manage bookings, and organize contracted activities:

• First and last names, DNI, passport information, and nationality.
• Email address and telephone number.
• Booking or expedition information.
• Emergency contact information.
• Receipts and information related to payments.
• Dietary preferences and special requirements.
• Medical information necessary for the participant's safety.
• IP address, browser, device, and browsing data.

Personal information may be used to:

• Respond to inquiries and prepare quotations.
• Manage and confirm bookings.
• Organize tours, treks, expeditions, accommodation, permits, and services included in the travel package.
• Verify payments and issue receipts or invoices.
• Provide safety recommendations and instructions.
• Respond to emergencies during activities.
• Improve the functionality and security of the website.
• Comply with legal and administrative obligations.

Exploria S.A.C. does not include or manage domestic or international flights.

Promotional communications will only be sent when the user has provided authorization. Consent may be withdrawn at any time by writing to info@exploria.tours .

Exploria S.A.C. does not sell or rent its customers' personal data.

Certain information may be processed by service providers that are necessary for the operation of the website:

• Latinoamérica Hosting Perú: web hosting and corporate email services.
• Google Analytics: website traffic and browsing statistics.
• Google Maps: display of maps and locations.
• YouTube: playback of embedded videos.
• BCP and Scotiabank: processing and management of payments made through their respective channels.

Some service providers may process information through servers located outside Peru and will apply their own privacy policies.

Personal data submitted through website forms may be received by email and temporarily stored within WordPress or Elementor.

Copies of passports, operational documents, and medical forms will be retained until the expedition has been completed and will subsequently be deleted, unless there is a legal obligation, emergency, claim, or pending dispute requiring their retention.

Information related to payments, bookings, and receipts will be retained for the periods required under applicable legislation.

This website uses cookies that are necessary for its operation and may also use cookies associated with Google Analytics, Google Maps, and YouTube.

These technologies may collect information about your device, browser, IP address, pages visited, and interaction with website content.

Users may accept, reject, or configure non-essential cookies through the website's cookie notice and through their browser settings.

Disabling certain cookies may affect the display of maps, videos, or other website features.

Exploria S.A.C. applies reasonable technical and organizational measures to protect personal data against loss, alteration, unauthorized access, disclosure, or misuse.

Access to personal information will be limited to authorized personnel who require such information to manage bookings and contracted activities.

The data subject may request:

• Information about how their personal data is being used.
• Access to their personal data.
• Correction or updating of their personal data.
• Cancellation or deletion, where applicable.
• Objection to certain types of data processing.
• Withdrawal of consent.

Requests should be sent to info@exploria.tours with the subject line “Personal Data Protection” .

The request should include the data subject's name, identification document, a description of the request, and a means of receiving our response.

Personal data belonging to minors will be processed with the authorization of their parent, guardian, or legal representative, where applicable.

Participation in an activity does not automatically authorize Exploria S.A.C. to use photographs, videos, or recordings of the customer's voice.

The use of images or recordings for advertising, social media, or promotional content will require prior, express, and voluntary authorization.

Exploria S.A.C. may update this Privacy Policy as a result of legal, technological, or service-related changes.

The current version will always be available on this website and will indicate the date on which it was last updated.