{"id":2239,"date":"2021-12-30T06:34:14","date_gmt":"2021-12-30T06:34:14","guid":{"rendered":"https:\/\/www.exploria.tours\/es\/privacy-policy-2\/"},"modified":"2026-07-16T09:46:52","modified_gmt":"2026-07-16T09:46:52","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.exploria.tours\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2239\" class=\"elementor elementor-2239\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f25b30c e-flex e-con-boxed e-con e-parent\" data-id=\"5f25b30c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0465529 elementor-widget elementor-widget-shortcode\" data-id=\"0465529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7494-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"7494\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/2239#wpcf7-f7494-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7494\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7494-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div id=\"exploria-libro-cf7\">\n\t<div class=\"lr-cabecera\">\n\t\t<p><span class=\"lr-insignia\">Atenci\u00f3n al consumidor<\/span>\n\t\t<\/p>\n\t\t<h2>Libro de Reclamaciones\n\t\t<\/h2>\n\t\t<p><br \/>\nRegistre aqu\u00ed su reclamo o queja. Recibir\u00e1 una constancia en el correo<br \/>\nelectr\u00f3nico indicado.\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"lr-empresa\">\n\t\t<div>\n\t\t\t<p><span>Raz\u00f3n social<\/span><br \/>\n<strong>Exploria S.A.C.<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<p><span>RUC<\/span><br \/>\n<strong>20602262186<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"lr-empresa-domicilio\">\n\t\t\t<p><span>Domicilio<\/span><br \/>\n<strong><br \/>\nAv. Interoce\u00e1nica N.\u00b0 604, Nueva Florida, Independencia,<br \/>\nHuaraz, \u00c1ncash, Per\u00fa<br \/>\n<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"lr-aviso\">\n\t\t<p><strong>Reclamo:<\/strong> disconformidad relacionada con el servicio<br \/>\ncontratado o recibido.\n\t\t<\/p>\n\t\t<p><strong>Queja:<\/strong> malestar respecto de la atenci\u00f3n al p\u00fablico que no<br \/>\nguarda relaci\u00f3n directa con el servicio.\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"lr-seccion\">\n\t\t<h3>Tipo de solicitud\n\t\t<\/h3>\n\t\t<div class=\"lr-tipo\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipo\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipo\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"lr-seccion\">\n\t\t<h3><span>1<\/span> Identificaci\u00f3n del consumidor\n\t\t<\/h3>\n\t\t<div class=\"lr-grid\">\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>Nombres <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>Apellidos <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"100\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"family-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>Tipo de documento <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"\">Seleccione una opci\u00f3n<\/option><option value=\"DNI\">DNI<\/option><option value=\"Carn\u00e9 de extranjer\u00eda\">Carn\u00e9 de extranjer\u00eda<\/option><option value=\"Pasaporte\">Pasaporte<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>N\u00famero de documento <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input size=\"40\" maxlength=\"25\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-documento\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>Tel\u00e9fono <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"25\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>Correo electr\u00f3nico <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"120\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correo\" \/><\/span><br \/>\n<small>La constancia y la respuesta ser\u00e1n enviadas a este correo.<\/small>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo lr-completo\">\n\t\t\t\t<p><label>Domicilio<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"domicilio\"><input size=\"40\" maxlength=\"180\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"street-address\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"domicilio\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"lr-menor-check\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"es-menor\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"es-menor[]\" value=\"El consumidor es menor de edad\" \/><span class=\"wpcf7-list-item-label\">El consumidor es menor de edad<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"lr-subseccion\">\n\t\t\t<p><br \/>\n<strong>Complete estos campos \u00fanicamente cuando el consumidor sea menor<br \/>\nde edad:<\/strong>\n\t\t\t<\/p>\n\t\t\t<div class=\"lr-grid\">\n\t\t\t\t<div class=\"lr-campo\">\n\t\t\t\t\t<p><label>Padre, madre, tutor o representante<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"representante\"><input size=\"40\" maxlength=\"160\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"representante\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"lr-campo\">\n\t\t\t\t\t<p><label>Documento del representante<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"documento-representante\"><input size=\"40\" maxlength=\"25\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"documento-representante\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"lr-seccion\">\n\t\t<h3><span>2<\/span> Identificaci\u00f3n del servicio\n\t\t<\/h3>\n\t\t<div class=\"lr-grid\">\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>Fecha del servicio o incidente<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fecha-servicio\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha-servicio\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>Monto del servicio<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"monto\"><input size=\"40\" maxlength=\"30\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Ej.: USD 850 o S\/ 500\" value=\"\" type=\"text\" name=\"monto\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>C\u00f3digo de reserva<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"codigo-reserva\"><input size=\"40\" maxlength=\"50\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"codigo-reserva\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"lr-campo\">\n\t\t\t\t<p><label>Tour, expedici\u00f3n o servicio <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"servicio\"><input size=\"40\" maxlength=\"180\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej.: Expedici\u00f3n al Nevado Pisco\" value=\"\" type=\"text\" name=\"servicio\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"lr-seccion\">\n\t\t<h3><span>3<\/span> Detalle y pedido del consumidor\n\t\t<\/h3>\n\t\t<div class=\"lr-campo\">\n\t\t\t<p><label>Detalle del reclamo o queja <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"3000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describa claramente lo ocurrido, incluyendo fechas y circunstancias relevantes.\" name=\"detalle\"><\/textarea><\/span><br \/>\n<small>M\u00e1ximo 3000 caracteres.<\/small>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"lr-campo\">\n\t\t\t<p><label>Pedido concreto <b>*<\/b><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1500\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Indique de manera concreta qu\u00e9 soluci\u00f3n solicita a Exploria S.A.C.\" name=\"pedido\"><\/textarea><\/span><br \/>\n<small>M\u00e1ximo 1500 caracteres.<\/small>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"lr-campo\">\n\t\t\t<p><label>Documento o evidencia opcional<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"evidencia\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"evidencia\" \/><\/span><br \/>\n<small>Formatos permitidos: JPG, PNG o PDF. Tama\u00f1o m\u00e1ximo: 5 MB.<\/small>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"lr-seccion\">\n\t\t<h3><span>4<\/span> Declaraci\u00f3n y privacidad\n\t\t<\/h3>\n\t\t<div class=\"lr-aceptacion\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"veracidad\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"veracidad\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Declaro que la informaci\u00f3n proporcionada es verdadera y autorizo su uso\n        para registrar, gestionar y responder esta solicitud.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"lr-aceptacion\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacidad\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacidad\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">He le\u00eddo la\n        <a href=\"\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener\">\n          Pol\u00edtica de Privacidad\n        <\/a>\n        y autorizo el tratamiento de mis datos para la atenci\u00f3n del reclamo o\n        queja.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"lr-pie-formulario\">\n\t\t<p><br \/>\nExploria S.A.C. responder\u00e1 por escrito dentro del plazo m\u00e1ximo legal de<br \/>\n15 d\u00edas h\u00e1biles.\n\t\t<\/p>\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner lr-boton\" type=\"submit\" value=\"Registrar reclamo o queja\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2239","page","type-page","status-publish","hentry","travel-monster-post","no-post-thumbnail","latest_post"],"_links":{"self":[{"href":"https:\/\/www.exploria.tours\/es\/wp-json\/wp\/v2\/pages\/2239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exploria.tours\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.exploria.tours\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.exploria.tours\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exploria.tours\/es\/wp-json\/wp\/v2\/comments?post=2239"}],"version-history":[{"count":4,"href":"https:\/\/www.exploria.tours\/es\/wp-json\/wp\/v2\/pages\/2239\/revisions"}],"predecessor-version":[{"id":7501,"href":"https:\/\/www.exploria.tours\/es\/wp-json\/wp\/v2\/pages\/2239\/revisions\/7501"}],"wp:attachment":[{"href":"https:\/\/www.exploria.tours\/es\/wp-json\/wp\/v2\/media?parent=2239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}